Privacy Policy

Last updated: June 21, 2025

1. Introduction

At Narrabel, we understand that your family stories and personal information are deeply important to you. This Privacy Policy explains how we collect, use, protect, and share your information when you use our family storytelling platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)

  • Family stories, memories, and personal narratives

  • Photos, documents, and other media you upload

  • Family member information you choose to add

  • Communications with our support team

2.2 Information We Collect Automatically

  • Usage data (how you interact with our platform)

  • Device information (browser type, operating system)

  • Log data (IP address, access times, pages viewed)

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our storytelling services

  • Help organize and enhance your family stories using AI

  • Enable sharing features as you direct

  • Communicate with you about your account and our services

  • Provide customer support

  • Ensure platform security and prevent fraud

  • Comply with legal obligations

4. AI and Data Processing

We use artificial intelligence to help organize, enhance, and suggest improvements to your family stories. This processing:

  • Occurs securely within our systems

  • Is designed to preserve the authenticity of your stories

  • Can be controlled through your privacy settings

  • Does not involve sharing your content with third-party AI services without your consent

5. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

  • With family members you explicitly choose to share stories with

  • With service providers who help us operate our platform (under strict confidentiality agreements)

  • When required by law or to protect our rights and safety

  • In connection with a business transfer (with notice to you)

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Regular security audits and updates

  • Access controls and authentication requirements

  • Secure data centers and infrastructure

7. Your Rights and Choices

You have the right to:

  • Access and download your personal information

  • Correct inaccurate information

  • Delete your account and associated data

  • Control sharing and privacy settings

  • Opt out of certain communications

  • Request data portability

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal compliance.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

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