We're here to help
Have questions about preserving your family stories? Need support getting started? Our team is passionate about helping families connect across generations.
Get in touch
Email us directly
hello@narrabel.com
Response time
Usually within 24 hours
Privacy assured
Your information stays private
Common questions
Getting started with your first story
Adding family members and connections
Privacy settings and data security
Sharing stories with family
We're here to help
Questions about preserving your family stories? We'd love to help.
Send us a message
We'll get back to you as soon as possible
Other ways to reach us
Email directly
hello@narrabel.com
Response time
Within 24 hours
Looking for something specific?
How We Can Help You
Whether you're just getting started or need advanced support, we're here to guide you through every step of your family storytelling journey.
Getting Started Support
New to family storytelling? We'll help you take your first steps, from setting up your account to having your first conversation with our AI Historian.
We can help with:
Account setup and onboarding
Understanding how AI conversations work
Tips for your first storytelling session
Navigating the Narrabel interface
Technical Support
Having technical difficulties? Our support team can help resolve any issues you're experiencing with the platform.
We can help with:
Login and account access issues
Browser compatibility problems
Audio recording troubleshooting
Data export and backup questions
Privacy & Security
Questions about how we protect your family stories? We're transparent about our security measures and privacy practices.
We can help with:
Data encryption and storage
Privacy settings and controls
Sharing permissions and access
Account security best practices
Family Collaboration
Learn how to invite family members, manage permissions, and create collaborative storytelling experiences.
We can help with:
Inviting family members to stories
Managing collaboration permissions
Resolving conflicting memories
Creating shared family narratives
Storytelling Guidance
Need help crafting compelling family stories? Our team includes experienced storytellers who can provide guidance.
We can help with:
Overcoming writer's block
Structuring family narratives
Incorporating photos and documents
Creating engaging story arcs
Advanced Features
Ready to explore advanced features? We can help you make the most of Narrabel's powerful storytelling tools.
We can help with:
Advanced AI conversation techniques
Custom story templates
Integration with genealogy tools
Bulk story organization
Frequently Asked Questions
Quick answers to common questions about Narrabel and family storytelling.
How quickly can I expect a response to my message?
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we often respond much faster. If you don't hear back within 48 hours, please check your spam folder or send a follow-up message.
What's the best way to contact you for different types of questions?
For general questions, feature requests, or storytelling guidance, use our contact form above. For urgent technical issues, email us directly at hello@narrabel.com. For privacy or security concerns, please mention 'Privacy' in your subject line for priority handling.
Do you offer phone or video support?
Currently, we provide support primarily through email and our contact form. However, for complex technical issues or onboarding assistance, we can arrange video calls on a case-by-case basis. Just mention in your message that you'd prefer a video consultation.
Can you help me if I'm not tech-savvy?
Absolutely! We specialize in helping people of all technical skill levels. Many of our users are grandparents and older adults who are new to digital storytelling. We provide patient, step-by-step guidance and can even offer personalized onboarding sessions.
What information should I include when contacting support?
To help us assist you quickly, please include: your account email, a description of the issue or question, what you were trying to do when the problem occurred, your browser and device type, and any error messages you received. Screenshots are also very helpful!
Do you provide training or workshops for families?
Yes! We offer virtual family storytelling workshops and can provide customized training sessions for larger families or organizations. Contact us to discuss your specific needs and we'll create a program that works for your group.
Can you help with migrating stories from other platforms?
We can often help you import existing family history content from other platforms or formats. Contact us with details about what you'd like to migrate, and we'll let you know what's possible and guide you through the process.
What if I have feedback or suggestions for new features?
We love hearing from our users! Please share your feedback and feature suggestions through our contact form. We review all suggestions and many of our best features have come directly from user requests. We'll always respond to let you know we've received your input.
About Our Support Team
Meet the people behind Narrabel who are dedicated to helping you preserve your family stories.
Our Commitment to You
At Narrabel, we understand that family stories are precious and deeply personal. Our support team consists of storytelling enthusiasts, technical experts, and family history advocates who are passionate about helping you preserve your legacy.
We believe that everyone has stories worth telling, regardless of their technical expertise or writing experience. That's why we've designed our support to be patient, comprehensive, and tailored to your individual needs.
Our Support Principles:
Personalized assistance tailored to your comfort level and goals
Patient guidance for users of all technical skill levels
Respect for privacy and the sensitive nature of family stories
Continuous improvement based on your feedback and suggestions
24-Hour Response
We respond to all inquiries within 24 hours, often much faster for urgent issues.
Personal Touch
Every response is personally crafted by our team, never automated or generic.
Privacy First
Your family stories and personal information are always kept confidential and secure.
Multiple Ways to Connect
Choose the contact method that works best for you. We're committed to providing excellent support through multiple channels.
Email Support
Send us a detailed message and we'll respond with personalized assistance.
Contact: hello@narrabel.com
Response: Within 24 hours
Best for:
Detailed questions, technical issues, feature requests
Contact Form
Use our structured form above for organized communication and faster routing.
Contact: Form above
Response: Within 24 hours
Best for:
General inquiries, support requests, feedback
Help Resources
Browse our comprehensive help articles and storytelling guides.
Contact: Self-service
Response: Immediate
Best for:
Quick answers, tutorials, best practices
Community Support
Connect with other families and share storytelling experiences.
Contact: Coming soon
Response: Peer-to-peer
Best for:
Storytelling tips, inspiration, community connection
Self-Help Resources
Sometimes you need answers right away. Explore our comprehensive resources for immediate help and inspiration.
Getting Started Guide
Learn how to overcome the hardest part of storytelling: getting started. Step-by-step guidance for your first family story.
Covers:
Choosing your first story topic
Preparing for AI conversations
Tips for natural storytelling
Family Collaboration Tips
Discover how to involve multiple family members in storytelling and capture different perspectives on shared memories.
Learn about:
Inviting family members safely
Managing different viewpoints
Creating shared narratives
Storytelling Inspiration
Go beyond family trees to capture the human stories that make your family unique and meaningful.
Explore:
Finding stories in everyday moments
Uncovering forgotten memories
Creating meaningful narratives